Call rescheduled

Receive the later call time selected by the scheduler

WEBHOOK call_rescheduled

Example

{
  "event": "call_rescheduled",
  "call": {
    "agent_id": "d8931604-92ad-45cf-9071-d9cd2afbad0c",
    "next_call_at": "2026-08-21T10:00:00.000Z",
    "to_number": "[phone]"
  },
  "contact": {
    "contact_id": "6bd1e7e0-6d00-4c0b-ad5b-daa72457a27d",
    "external_contact_id": "external-123",
    "external_url": null,
    "created_at": "2026-08-01T08:00:00.000Z",
    "gender": null,
    "first_name": "Frida",
    "last_name": "Kahlo",
    "phone_number": "[phone]",
    "in_call_since": null,
    "reached_at": null,
    "contact_details": {
      "company": "Art Studio Inc"
    },
    "call_attempts": 1,
    "next_call_at": "2026-08-21T10:00:00.000Z",
    "email": "[e-mail]",
    "timezone": "America/Los_Angeles",
    "salutation": "Ms.",
    "status": "pending",
    "properties": [
      {
        "key": "industry",
        "value": "retail",
        "dataType": "string",
        "label": "Industry"
      }
    ]
  }
}

The call_rescheduled event is sent whenever the scheduler decides not to place a call immediately and persists a later time instead. This includes the first scheduling decision for a newly created call loop as well as later changes to an existing schedule.

The payload identifies the assigned agent and includes the contact as it stood after the new schedule was persisted. call.next_call_at and contact.next_call_at contain the selected ISO 8601 timestamp. call.to_number is the contact’s phone number.

Body

application/json

event · string · required

Always call_rescheduled.

Allowed value: "call_rescheduled"

call · object · required

Show child attributes

contact · object · required

The contact as it stood when the call was rescheduled.

Show child attributes

Response

2XX

Acknowledged. Return any 2xx within 15 seconds or the message is retried.