Contact status changed

Deprecated payload telli sends when a contact’s status changes

WEBHOOK contact_status_changed

Example

{
  "event": "contact_status_changed",
  "contact": {
    "contact_id": "6bd1e7e0-6d00-4c0b-ad5b-daa72457a27d",
    "external_contact_id": "external-123",
    "status": "reached",
    "status_updated_at": "2024-11-18T15:10:02.078Z",
    "reached_at": "2024-11-18T15:08:52.264Z",
    "first_name": "Frida",
    "last_name": "Kahlo",
    "phone_number": "[phone]",
    "email": "[e-mail]",
    "contact_details": {
      "company": "Art Studio Inc"
    },
    "properties": [
      {
        "key": "industry",
        "value": "retail",
        "dataType": "string",
        "label": "Industry"
      }
    ]
  }
}

This event is deprecated and will be removed on July 1, 2027. Use auto_dialer_status_changed to track whether telli is still trying to reach a contact, and why it stopped.

Contact statuses

Status	Meaning
new	The contact has not been called yet
pending	The contact is in the dialer and telli is trying to reach them
closed	The dialer was exhausted; no further attempts will be made
reached	The contact was reached and had a conversation; no further attempts will be made

Migrating

auto_dialer_status_changed covers the same ground with more detail. pending corresponds to in_dialer, while closed and reached both correspond to not_in_dialer — and the exit reason tells you which of the two happened, plus why.

Body

application/json

event · string · required

Always contact_status_changed.

Allowed value: "contact_status_changed"

contact · object · required

Show child attributes

Response

2XX

Acknowledged. Return any 2xx within 15 seconds or the message is retried.